Introduction
Welcome to KLM Group Hospital. These Terms & Conditions govern the use of our hospital services, website, digital platforms, and all related facilities. By accessing our website, booking appointments, availing medical services, or visiting our premises, you agree to comply with and be bound by these terms.
KLM Group Hospital reserves the right to modify, update, or amend these Terms & Conditions at any time without prior notice. Continued use of our services implies acceptance of the revised terms.
1. Scope of Services
KLM Group Hospital is a multispecialty healthcare institution providing medical consultation, diagnostic services, surgical procedures, emergency care, and allied health services. All services are delivered by qualified medical professionals following established clinical protocols and ethical standards.
Medical outcomes depend on multiple factors including patient condition, compliance, and response to treatment. No guarantee or assurance of specific medical results is implied.
2. Appointments & Consultations
- Appointments are subject to doctor availability and hospital schedules.
- Emergency cases may be prioritized over scheduled appointments.
- Consultation fees are non-refundable once services are rendered.
- Follow-up visits, if applicable, are governed by department-specific policies.
3. Admission & Discharge Policy
- Admission to the hospital is based on medical necessity and availability of beds.
- The hospital reserves the right to transfer patients between departments or refer them to another facility if medically required.
- Discharge decisions are made by the treating physician based on clinical condition.
- Patients are required to complete all financial and administrative formalities prior to discharge.
4. Patient Responsibilities
Patients and attendants are expected to:
- Provide accurate and complete medical history and personal information.
- Follow medical advice, treatment plans, and hospital rules.
- Respect hospital staff, patients, and property.
- Adhere to visiting hours and infection control guidelines.
The hospital is not responsible for complications arising due to non-compliance with medical instructions.
5. Consent for Treatment
- Patients or authorized attendants must provide informed consent before any procedure, surgery, or anesthesia.
- In emergencies where consent cannot be obtained, the hospital may proceed with life-saving treatment in the patient’s best interest.
6. Billing, Payments & Insurance
- All services are chargeable as per hospital tariff.
- Estimates provided are indicative and may vary based on treatment progress.
- Patients are responsible for timely payment of bills.
- Cashless insurance and government schemes (including Ayushman Bharat) are subject to policy terms, approvals, and documentation.
- The hospital is not liable for insurance claim rejections or delays by third-party administrators (TPAs).
7. Emergency Services
KLM Group Hospital provides 24×7 emergency medical services. Emergency care is rendered based on clinical urgency. Stabilization treatment is provided in accordance with medical ethics and legal obligations.
8. Confidentiality & Medical Records
- Patient medical records are maintained confidentially as per applicable laws.
- Information may be shared with authorized healthcare professionals for treatment purposes.
- Medical records may be disclosed when required by law or regulatory authorities.
- Patients may request copies of medical records as per hospital policy and applicable charges.
9. Website & Digital Platform Usage
- Website content is for general information only and does not replace professional medical advice.
- Online appointment requests are subject to confirmation.
- The hospital is not responsible for technical issues, data loss, or unauthorized access beyond reasonable control.
10. Intellectual Property
All content, logos, graphics, text, and materials on KLM Group Hospital’s website and digital platforms are the intellectual property of the hospital. Unauthorized use, reproduction, or distribution is strictly prohibited.
11. Visitor Policy
- Visitors must comply with hospital visiting hours and guidelines.
- The hospital reserves the right to restrict visitors in sensitive areas such as ICU, NICU, and operation theatres.
- The hospital is not responsible for loss or theft of personal belongings.
12. Limitation of Liability
KLM Group Hospital shall not be liable for:
- Any indirect, incidental, or consequential damages.
- Complications arising from inherent medical risks.
- Delays caused by unforeseen circumstances or force majeure events.
Medical services are provided in good faith, adhering to professional standards.
13. Grievance Redressal
Patients or attendants may raise concerns or complaints through the hospital’s designated grievance redressal mechanism. The hospital is committed to addressing grievances in a fair, transparent, and timely manner.
14. Governing Law & Jurisdiction
These Terms & Conditions are governed by the laws of India. Any disputes shall be subject to the exclusive jurisdiction of courts in Gwalior, Madhya Pradesh.
15. Contact Information
For any queries related to these Terms & Conditions, please contact:
📞 07514-511-346 | 08989-999-221
📧 contact@klmgroup.org
📍 KLM Group Hospital, Thatipur, University Road, Gwalior
KLM Group Hospital reserves all rights and is committed to delivering ethical, transparent, and patient-centric healthcare services.
16. Force Majeure
KLM Group Hospital shall not be held responsible for any failure or delay in performance of services due to events beyond reasonable control, including but not limited to natural disasters, epidemics, government actions, strikes, technical failures, or other unforeseen circumstances.
17. Acceptance of Terms
By accessing the hospital premises, using our website or digital platforms, booking appointments, or availing any medical or diagnostic services, patients and visitors acknowledge that they have read, understood, and agreed to these Terms & Conditions in full.