Introduction
KLM Group Hospital is committed to protecting the privacy and confidentiality of patients, visitors, and users of its website and digital platforms. This Privacy Policy explains how we collect, use, store, and safeguard personal information in compliance with applicable laws, including the Indian IT Act and patient confidentiality standards.
By accessing our services or providing personal information, you consent to the practices described in this Privacy Policy.
1. Information We Collect
We may collect the following information:
- Personal identification details (name, age, gender, contact details)
- Medical history, health records, and diagnostic information
- Appointment details and service requests
- Payment and insurance information
- Usage data from website or mobile platforms
All information is collected for the purpose of providing medical services and improving patient care.
2. How We Use Information
Personal information is used for:
- Providing healthcare services, consultations, and treatments
- Managing appointments, billing, and insurance claims
- Communicating with patients regarding health updates or hospital services
- Conducting internal research, audits, and quality improvement
- Compliance with legal, regulatory, or governmental requirements
3. Sharing & Disclosure
KLM Group Hospital ensures confidentiality and only shares information when:
- Authorized by the patient or legal guardian
- Required for treatment by other healthcare professionals
- Required by law, regulation, or legal proceedings
- With third-party service providers under strict confidentiality agreements (e.g., labs, insurance providers)
We do not sell, trade, or rent personal information to third parties.
4. Data Security
We employ appropriate administrative, technical, and physical safeguards to protect patient data from unauthorized access, disclosure, alteration, or destruction. Our systems are regularly monitored and updated to maintain high standards of security.
5. Patient Rights
Patients have the right to:
- Access their medical records and personal information
- Request correction or updates to personal information
- Request restriction of processing in certain circumstances
- Withdraw consent for use of personal data where applicable
Requests should be submitted in writing to the hospital’s designated privacy officer.
6. Cookies & Website Usage
- Our website may use cookies to enhance user experience and monitor website performance.
- No personal health information is collected via cookies.
- Users can disable cookies via their browser settings; however, some website functionality may be limited.
7. Data Retention
Patient records and personal information are retained as per hospital policy and regulatory requirements. Records may be archived, anonymized, or securely destroyed when no longer required.
8. Minors & Guardians
Medical data and services for minors are collected and managed with parental or legal guardian consent. The guardian is responsible for ensuring accuracy of information provided.
9. Third-Party Links
Our website may contain links to third-party websites. KLM Group Hospital is not responsible for the privacy practices or content of external websites.
10. Updates to Privacy Policy
KLM Group Hospital reserves the right to update or amend this Privacy Policy at any time. Updated policies will be posted on our website, and continued use of services indicates acceptance of changes.
11. Contact Information
For questions or concerns regarding this Privacy Policy, please contact:
📞 07514-511-346 | 08989-999-221
📧 contact@klmgroup.org
📍 KLM Group Hospital, Thatipur, University Road, Gwalior
KLM Group Hospital is committed to ensuring patient privacy, data security, and the highest standards of confidential healthcare services.